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Neighbors United Federal Credit Union
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Security & Privacy Policy


Click here for a printable version of our Privacy Policy


What members can do to help

. Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. In particular, never keep your PIN with your debit card or credit card, as that makes you vulnerable in the event you lose your card or your card is stolen. Use caution in revealing account numbers, social security numbers, etc. to other persons. In particular, if a caller tells you he/she is calling you on behalf of the credit union and asks for your account number, you should beware. Legitimate credit union staff would already have access to that information. It’s important that the credit union has current information about how to reach you. If we detect potentially fraudulent use of your account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.
Protecting Children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with us and with parents.
The Credit Union Web Site: How does Neighbors United Federal Credit Union collect information about you through its Internet web site(s) and what is done with that information?
We consider your privacy and the confidentiality of your business with us to be paramount in the trust you place in us. When we do collect information about you it is to facilitate our relationship. We use two methods for collecting and using information:

1. Through online forms on the web site(s) from data you provide when requesting products, services, or information from us. Some examples include loan applications, personal information updates, and Internet communications from you.
2. By using small client-side files that reside on your computer called cookies, of which we use Session Cookies that expire at the end of your browsing session. For our purposes these are generally used by PCU to facilitate the internal processing of the transactions you conduct through the service.
Under no circumstances can a web site other than those from our domain read or interact with the cookies created by our domain and we do not share any data we may collect from cookie information that can be personally identifiable.
For more information about cookies and how they work visit:
Beware of Phishing Scams
“Phishing” scams often come as official looking Email that appear to have come from your Credit Union, bank, credit card company, or eBay, etc. The Email usually says that there is something wrong with your account or that they need to verify your information. These messages have been forged and are fraudulent. Your Credit Union, bank, credit card company, etc., will not contact you by Email to verify your information or inform you that you have a problem with your account. You should just delete these messages; never reply to them and never follow their instructions.
For further information you may wish to review the information provided at the following links:
How Not to Get Hooked by a ‘Phishing’ Scam: From the Federal Trade Commission —
Privacy: Tips for Protecting Your Personal Information: From the Federal Trade Commission —




**Click here for more information regarding third party links on this page and throughout our website. 24 x 7 Fraud Monitoring System for Debit and Credit Cards Toll Free number 1-877-253-8964.
To report your VISA Credit Card lost or stolen or for 24 hour member service, please call 1-866-422-8617.
To report your VISA Debit Card lost or stolen after hours, please call 1-800-472-3272 option 2.

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All Rights Reserved.

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Equal Opportunity Lender NCUA - Your Savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - National Credit Union Administration, A U.S. Government Agency
Federally insured by the NCUA