Neighbors United Federal Credit Union
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Fraud Alerts

Don’t Get Hooked Click here for more information on how to avoid being baited.

March 1 2014

UPDATE: TEXT SCAM using “Your Achieve Card”, “NCUA”, and “Your Bank”

January 24 2014

Please read the below alert and click here for more information on how to protect your Personal Identifying information


Apri1 25 2013

New Texting scam about payment card fraud”

If you receive a text stating your card has been deactivated, please delete the text and do NOT call the number in the text.

This is a SCAM and they are attempting to acquire the security information from your card so they can begin using it to commit fraud against your account.

Neighbors United Credit Union, nor our fraud center, will ever text you. We will never ask for the security code on the back of your card. We will never ask you for your PIN number. Both of these numbers are only known by you. NUCU, our employees or contracted fraud center employees do not have, nor need access to these numbers. Our fraud center 800 numbers are as follows: Automated system 1-866-750-9107, Live Person # 1-800-262-2024, and of course you can call us during normal business hours at 1-864-941-8900 and for Credit Cards either 1-605-782-3300 or 1-800-279-2674. To report your card loss or stolen after hours call 1-800-847-2911 (debit) or 1-866-422-8617 (credit).

Increase Counterfeit Card Activity being seen nationwide:

July 19, 2012

ALERT:  There has been an increase in counterfeit card activity with our and other financial institution’s debit cards.  This increase has been linked to an unidentified merchant processing breach.  Please be aware that Neighbors United Credit Union members have suffered NO loss due to this breach and the breach is not associated in any way with the credit union.  For your protection, we utilize real-time fraud protection on all our debit cards and have a 24 hour, 7 day a week call center that monitors for suspicious activity.  This fraud center may try to contact you if they notice suspicious activity on your debit card to verify the information.  This will be done by phone only and they will NEVER ask for personal information.  They may confirm your identity by asking you the last four of your social security number or mother’s maiden name.  They will then verify if you did certain transactions.  They will never ask for your PIN number, security code, expiration date or full card number.   The number they will call you from will be one of the following: 1(800)262-2024 or 1(866)750-9107.   For your protection, it is important that the credit union has your current phone number on file so the call center can get in contact with you in a timely matter to better protect your accounts.  If you have any questions please call us at 864-941-8900 or email at

Phishing Attack in Progress

January 26, 2012

We have become aware that there is a phishing email circulating that references the “eNFact” product. The email directs recipients to click on a link that takes them to a mock- site…click here to read more

Another Version of Zeus is on the Loose:

January 10, 2012

Alert Summary

The Federal Bureau of Investigation (FBI) recently issued an alert on a new version of the Zeus Trojan called Gameover, which is distributed via spear phishing attacks aimed at commercial accounts and ultimately lead to account takeovers. Emails purporting to be from NACHA (The Electronic Payments Association) inform the victim organizations of a failed ACH transaction. The victim’s computer is infected with the Trojan when they click on the link contained in the email.

Alert Details

Gameover is used to steal online banking login credentials and can defeat several forms of dual-factor authentication. Cyber thieves initiate large dollar wire transfers from the compromised accounts. The cyber thieves employ a number of tactics in this scam, including the use of money mules and distributed denial of service attacks (DDos).

Alert Tips

Members should not open emails purporting to be from NACHA.  NACHA does not send emails directly to businesses or consumers.

24 x 7 Fraud Monitoring System for Debit and Credit Cards Toll Free number 1-877-253-8964.
To report your VISA Credit Card lost or stolen or for 24 hour member service, please call 1-866-422-8617.
To report your VISA Debit Card lost or stolen after hours, please call 1-800-472-3272 option 2.

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